Polices & FAQs

Polices

Terms & Polices of Hotel

Check-In & Check-Out

  • Check-in time: 3:00 PM. Early check-in costs £10 per hour, subject to room availability.
  • Check-out time: Strictly 11:00 AM. Late check-out costs £10-£15 per hour, depending on availability.

Room, Key & Guest Policies

  • Keys must be deposited at reception when leaving the room. Lost keys will be charged at £50.
  • No visitors are allowed in rooms. Guests can only meet visitors in the lounge.
  • Smoking/Vaping is strictly prohibited in hotel premises. A fine of £50 will be imposed immediately if caught smoking in the room, and the room may be evacuated without a refund if a guest is found smoking or tampering with fire equipment.
  • Excessive noise or disturbances (loud music, arguments, or inappropriate noise from private activities) will result in immediate eviction without a refund.
  • Cleaning will be done only upon request.

Cancellation Policy

  • Free cancellation within 72 hours.
  • After 72 hours, a cancellation fee applies.

Payments & Charges

  • Full payment for the stay must be made upon arrival.
  • Card payments are subject to a 3.5% administration fee.
  • Any soiled or stained towels will be charged at £20 per towel.
  • The room(s) will be checked at departure, and any misconduct will result in additional charges.
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Parking & Liability

  • Free parking is available but subject to availability.
  • The hotel is not responsible for any loss or damage to vehicles in the parking area. However, CCTV cameras are installed.
  • The hotel is not liable for lost or stolen personal belongings—guests must keep valuables with them at all times.

Download All Terms & Conditions

FAQs

Frequently Asked Questions

1. How far is City Inn Express Hotel from the center of London?
  • The hotel is approximately 6 km from the center of London. Please note that all distances are measured in straight lines; actual travel distances may vary.
  • We offer the following room types:
    • Family
    • Single
    • Double
    • Triple
    • Twin
    • Suite
  • The hotel offers a relaxing TV lounge and nearby attractions such as Hackney Empire Theatre and London Fields. Please note that additional charges may apply for certain activities or services.
  • Unfortunately, the hotel does not have a spa or swimming pool.
  • Room service is not available at the property.
  • There is no restaurant on-site. However, a continental breakfast is available in the dining room for an additional charge.
  • The hotel does not offer an airport shuttle service.
  • Pets are not allowed at City Inn Express Hotel.
  • Room rates vary depending on your selected dates and hotel policies. Please enter your travel dates to view current prices.
  • Wi-Fi is available in some rooms and is free of charge.